WhatsApp Reports and Multi-Channel Fallback

Not every site super answers their phone at 4 PM. Some prefer texts. Some are on WhatsApp. SiteSuper now adapts to how your supers actually communicate.

WhatsApp Channel

SiteSuper can now dispatch report requests and receive reports over WhatsApp. Set WhatsApp as a super's primary or fallback contact method and the system takes care of the rest — sending a pre-approved template message at their scheduled time with their name, the date, and a direct link to their web report form.

Supers reply in WhatsApp and the report is parsed and stored automatically, just like any other channel.

Fallback Contact Methods

Every super now supports up to two fallback contact methods, tried in order if the primary doesn't work:

1. Primary method fires at the scheduled time
2. Fallback 1 fires if the call goes to voicemail and the callback timeout expires
3. Fallback 2 fires if fallback 1 also doesn't produce a report

For example: Phone → SMS → Email. The system works through each one automatically — no manual intervention.

Per-Schedule Overrides

Global contact preferences apply to all schedules by default, but you can override them per-schedule. A super who prefers SMS in the morning but phone calls in the afternoon can have exactly that.

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Configure contact methods on any super's detail page under Default Contact Method, or override them directly on individual schedules.